Stay Forever Silky

Blank Sidebox Header

Events Calendar

Shipping & Returns

SHIPPING/RETURN POLICY

Please read this information carefully as it contains important details about your rights and obligations as well as limitations and exclusions that may apply to you.

Order Processing:

Orders are not processed on weekends and holidays. Products in the By Andrea D. ship within 1-2 business days, while products in the Prestige RAW Collection ship after the 3 week production time frame. The 3 week production time frame does not apply to closures. Closures ship within 1-2 business days. All orders received after 5PM will begin production the next business day.

Payment Terms:

Terms of payment are always 100% upfront. We accept most major credit cards. As soon as you place an order online your credit card will be charged.

Credit card fraud and theft of our merchandise will be prosecuted to the fullest extent of the law. If your billing address is different than your shipping address you will be required to fill out a credit card authorization form and send supporting documentation before your shipment is released. If this is necessary a representative will contact promptly after your order has been placed. .

Shipping Policy:

All orders are shipped via USPS with receipt confirmation and insurance. It takes approximately 2-3 business days for orders to be delivered. Orders would be shipped once payment is confirmed and cleared. International orders typically take approximately 10 business days for delivery and shipped via USPS as well, unless otherwise stated by the customer. By Andrea D. reserves the right to change the delivery method specified on this website to a comparable method. Shipping charges may be more or less than the actual rate charged by the carrier. All shipping costs must be paid in full at the time of the order.


Refund and Exchange Policy

All sales are FINAL and there are no returns allowed due to the nature of our products. Once payment is made, we will not offer a refund under ANY circumstances. We accept exchanges only for products with the same or higher value. Customers are advised to notify us in writing within 3 business days of receipt in order to qualify for exchange. Any exchange request not received within the specific time frame will not qualify for an exchange, The product must be sent back in the original condition as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn or altered in any way. By Andrea D. Hair will ship the exchanged product using the same shipping method as the original order unless customer states otherwise. The customer is responsible for all return freights in a product exchange transaction. For your protection, we suggest that all returns be sent back to us through a traceable postal carrier. We are not responsible for lost items in transit. All Sales are Final on clearance and sale items. No exchanges or returns will be accepted.

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often easily be remedied by implementing a simple care regimen.

However, if you received a product that is truly defective we want to hear from you. If you have received any product that is defective you must contact us within 30 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. A Customer Service Representative will provide the customer with instructions for the return of ALL products in question. Note: that perming, coloring, lifting, rinsing, cutting, removing the hair from the weft or otherwise processing the hair VOIDS the Product Defect Exchange Policy. If By Andrea D. verifies and agrees that the product is defective in any way, By Andrea D.Hair will then exchange or replace the item.


If the customer selects a product in exchange of greater value, they will be responsible for paying the additional cost of the item. By Andrea D. Hair Extensions will cover the cost of shipping the exchanged/new item back to the customer if priority shipping is selected. If By Andrea D.Hair does not validate the product defect issue, we will return the item in question to the customer at our expense (via priority mail) without an exchange of product.


Limition of Liability

By Andrea D., does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. By Andrea D. will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products, By Andrea D. Hair Extensions is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of products under this agreement. Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement, By Andrea D. is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.